CANCELLATION POLICY

On this page, you will find the Zatzman Sportsplex

  1. Membership Cancellation Policy
  2. Program Cancellation Policy
  3. Camp Cancellation Policy

Termination/Cancellation/Membership Holds

*This policy is in reference to Annual and Six-Month Memberships only. Monthly memberships are non-refundable and will not be placed on-hold for any reason.  

The Business Practices and Consumer Protection Act applies to this contract. (1) You may cancel this contract, without reason, from the day you enter the contract until 10 days after you receive a copy of the contract. (2) This contract may be canceled at any time for the following reasons: (i) If, due to a physical, medical or mental disability, your continued participation in the services is unreasonable due to your condition or is likely to endanger your health (as substantiated in writing by a medical or nurse practitioner); (ii) If the contract holder are deceased; (iii) If you relocate for the remainder of the contract and the distance between you and the supplier is more than 30 km greater than when you entered into the contract. (iv) if you are registered under a Military membership and will be stationed outside Halifax Regional Municipality for an extended period.

There are No Refunds or Credits for any reason outside the items listed above.

If you cancel this contract in accordance with (1) or (2), the supplier has 30 days to refund your money, except that the supplier may retain: in the case of (2), the portion of the price for services used, and in the case of (2), a prescribed amount (subject to change) on account of the supplier’s costs.

You must return any goods received. To cancel, you must give written notice of cancellation at the address in this contract by a method that will allow you to prove that you gave notice (e.g. registered mail, e-mail, fax, or personal delivery). For a 10-day cancel, the notice needs to be sent by you within the 10-day period but need not be received by the supplier in that period.

Zatzman Sportsplex (or the “Facility”) reserves the right to terminate this agreement including canceling your membership at any time without reimbursement if, in the sole discretion of the Sportsplex, you or any member of your family registered under a Family Membership, willfully damaged Facility property, displayed misconduct, or are otherwise in violation of any terms or conditions of this agreement, the Facility’s rules and codes of conduct, municipal law or policy, or applicable federal or provincial law. 

All memberships run uninterrupted from the date of activation until the contract end date. Memberships will not be placed on hold or frozen at any time, with the only exception as noted below under the COVID-19 clause.

The COVID-19 global pandemic has resulted in emergency measures under the Health Protection Act and Emergency Management Act. These measures include but are not limited to social distancing regulation, maximum capacities for fitness facilities, and cleaning protocols. These measures affect the number of attendees in each activity and, potentially, hours of operation. They may also affect the availability of certain activities such as swimming and fitness classes which are limited by size of the space, especially during peak hours of operation. These measures are outside the control of the Zatzman Sportsplex and not the fault of the supplier and are subject to change at any time. In the event of a complete shutdown as mandated by the Department of Health, your membership will be placed on hold and reactivated immediately upon reopening. As such, any operational changes to the Zatzman Sportplex, as mandated by either the Municipal, Provincial or Federal Governments will not be considered grounds for cancelation of this contract.

Program Cancellation Policy

(1) You may cancel your registration for a full refund, without reason, with a minimum of fourteen (14) days’ notice, from the program start date. Example: If you are registered in a Program that is scheduled to start on September 15th, 2021, you must cancel on or before September 1, 2021.


(2) This contract may be canceled at any time for the following reasons:
(i) If, due to a physical, medical, or mental disability, your continued participation in the services is unreasonable due to your condition or is likely to endanger your health (as substantiated in writing by a medical or nurse practitioner)
(ii) If the contract holder is deceased
(iii) If you relocate for the remainder of the contract and the distance between you and the Zatzman Sportsplex is more than 30 km greater than when you entered into the contract. Must provide proof of change of residence.
(iv) if you are registered under a Military membership and will be stationed outside Halifax Regional Municipality for an extended period. Must provide written proof.


If you cancel this contract in accordance with (1) or (2), the supplier has 30 days to refund your money, except that the supplier may retain: in the case of (2), the portion of the price for services used, and in the case of (2), a prescribed amount (subject to change) on account of the supplier’s costs.


*There are No Refunds or Credits for any reason outside the items listed above. Any programs registered within 14 days of the start of the session, not counting program start date, are non-refundable at time of booking.

Camp Cancellation Policy

(1) You may cancel your registration for a full refund, without reason, with a minimum of fourteen (14) days’ notice, from the camp start date. Example: If you are registered in a camp that is scheduled to start on September 15th, 2021, you must cancel on or before September 1, 2021.


(2) This contract may be canceled at any time for the following reasons:
(i) If, due to a physical, medical, or mental disability, your continued participation in the services is unreasonable due to your condition or is likely to endanger your health (as substantiated in writing by a medical or nurse practitioner)
(ii) If the contract holder is deceased
(iii) If you relocate for the remainder of the contract and the distance between you and the Zatzman Sportsplex is more than 30 km greater than when you entered into the contract. Must provide proof of change of residence.
(iv) if you are registered under a Military membership and will be stationed outside Halifax Regional Municipality for an extended period. Must provide written proof.


If you cancel this contract in accordance with (1) or (2), the supplier has 30 days to refund your money, except that the supplier may retain: in the case of (2), the portion of the price for services used, and in the case of (2), a prescribed amount (subject to change) on account of the supplier’s costs.


*There are No Refunds or Credits for any reason outside the items listed above. Any camps registered within 14 days of the start of the session, not counting program start date, are non-refundable at time of booking.